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Our services include translating and interpreting, SW localization, creating WWW pages, etc.

Order Processing

   Orders can be accepted from anywhere in the CR and from abroad. Just send them to us in a printed or electronic form with the following information:

a) Name, personal identity number, current address, telephone and/or e-mail contact for individuals
b) Exact company name and address, company and/or tax ID, contact person's name and telephone number

   You can send your orders either by fax or e-mail (see our contact information) or you can bring them to our office personally, so that we can discuss your particular requirements, or they can be sent by courier. Our office is open from 10:00 to 17:00, Mon. to Fri. E-mail orders can be accepted 24 hours a day, 7 days a week. Acknowledgement of orders is guaranteed from 08:00 to 20:00 every working day. Our services are also available at the weekends (mobile phone contact: 0603 45 28 69).

Delivery Terms

   Customers should specify their delivery requirements on the order form and we will confirm this as soon as possible. However if the actual amount of the original text/document exceeds the amount stated in the purchase order by more than 20% we cannot guarantee the customer's required delivery date.

   To enable you to work out in advance exactly how much you will pay, we provide the following information:

   The accepted standard amount of work for one day is:Translations: 6 standard pages, (one standard page equals 1,800 bytes, i.e. 30 lines x 60 keystrokes according to the statistics in MS WORD APPLICATION)
Interpretations: a standard working day is 8 hours.

   Express translations (i.e. more than 6 standard pages a day, not including the days on which the order is received and delivered) or those with a delivery time of less than 24 hours (in some cases 48 hours) are available on request. Please contact our office for terms and conditions.

Payment Conditions

   Translations are invoiced according to the number of standard pages. Any text less than 1 page is invoiced as a complete standard page, this includes the last page of the text.
Normally payment should be made by bank transfer within 10 days of the date of the invoice but for long-term contracts and purchase orders special arrangements can be negotiated.

Classified information and references

   All employees and contractors of our company are bound by the code of secrecy. Providing any information about our customers and partners including their names to a third party is strictly prohibited. References can only be supplied in exceptional cases and only on the basis of a non-disclosure agreement.


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